The six-part Every Customer Matters microlearning video training series is a perfect resource to help ensure you and your team are prepared to welcome and support guests/customers with disabilities. These disability-focused videos are a great addition to your overall employee training, new hire orientation, work retreats, icebreakers, and/or continued education. Each training includes a pre-and-post test and a short (4 minutes or less) video that focuses on best practices in supporting and interacting with people with disabilities. An Every Customer Matters poster is also available for shipping and handling fee.
ADA in the workplace – This segment in the Every Customer Matters Series is a perfect primer to help ensure you and your team are prepared to welcome and support guests with disabilities. The purpose of the ADA is to make sure that people with disabilities have the same rights and opportunities as everyone else.
Interacting with a customer who is blind – This segment in the Every Customer Matters Series is a perfect primer to help ensure you and your team are prepared to welcome and support guests who are blind.
Interacting with a customer who is Deaf or hard of hearing – This segment in the Every Customer Matters Series is a perfect primer to help ensure you and your team are prepared to welcome and support guests who are Deaf or hard of hearing.
Interacting with a customer who has a Service Animal – This segment in the Every Customer Matters Series is a perfect primer to help ensure you and your team are prepared to welcome and support guests who use a service animal.
Interacting with a customer who uses a wheelchair – This segment in the Every Customer Matters Series is a perfect primer to help ensure you and your team are prepared to welcome and support guests who use a wheelchair.
ADA-defined disabilities – This segment in the Every Customer Matters Series notes that The Americans with Disabilities Act may apply to disabilities we cannot readily see.